NTG/Customer Support
Need a hand? We're here.
Existing customers can reach the NTG team by phone or email — and, when an engineer asks, install our remote support tool so they can work on your computer directly.
Let us help on your computer.
NTG uses MeshCentral to provide secure remote support. Use this page when you're on the phone with, or have been directed by, an NTG staff member.
Only install the tool if NTG contacted you or you contacted us.
Not sure? Call +1 (469) 409-5944 and we'll verify.- 01
Download the agent for your system
Choose the version that matches your computer.
Linux & BSD: your NTG technician will give you a one-line install command.
- 02
Run the installer
Open the downloaded file and follow the prompts. Your computer may ask you to confirm — that's expected.
- 03
Tell your technician
Once it's installed, let the NTG technician know. They'll connect and take it from there.
Want to learn more about the tool? See the MeshCentral documentation.